Ticketing Coordinator

Location: 202 Brownlow Avenue, Dartmouth, NS

The Halifax Tides FC is currently hiring a Ticketing Coordinator. Are you eager to join a dynamic team dedicated to reshaping women’s professional soccer in Canada? Reach out to learn more about this exciting opportunity.

Job Description:
The full-time position of Ticketing Coordinator will support all aspects of general admissions ticketing, premium ticket sales, group ticketing sales whilst ensuring a seamless experience for our community of fans, sponsors and supporting ecosystem members. This role involves managing ticket inventory, implementing sales strategies, and working directly with our fans, group sales customers and premium ticket attendees providing the best in class service.

Key Responsibilities:

  • As a frontline representative of the Halifax Tides FC, embody the values and behaviours as expected when dealing with fans and partners
  • Directed by the Ticketing Manager, implement effective ticket sales strategies to maximize game attendance and associated revenue
  • Actively manage the ticketing system and ensure accurate and timely updates. Troubleshoot challenges and ensure minimal downtime of the system
  • Handle customer inquiries and resolve issues in a professional and efficient manner
  • Work closely with other departments to ensure smooth matchday operations
  • Maintain and update customer databases, ensuring data integrity and security

Qualifications:

  • Exceptional organizational skills with the ability to prioritize tasks and manage multiple projects simultaneously
  • Strong interpersonal and communication skills, with the ability to interact effectively with individuals at all levels
  • Agile learner who is eager to learn and use ticketing software and CRM systems. Experience with ticketing and CRM software is an asset
  • Ability to work flexible hours, including evenings, weekends, and holidays
  • High level of integrity and professionalism, with a commitment to maintaining confidentiality and discretion
  • Passion for soccer and a commitment to providing the best possible experience for our fans
  • Experience in ticketing operations, preferably within a sports environment, considered an asset

Benefits:

  • Competitive salary and benefits package
  • Opportunity to work with a dynamic and passionate team
  • Access to exclusive team events and matches
  • Professional development and career growth opportunities
  • Health care package and paid vacation time

Application Process:
Please submit your resume and a cover letter outlining your relevant experience and why you are the ideal candidate for this position. We look forward to reviewing your application.

Job Type: Full Time
Education: Post Secondary School (preferred)

Click Here To Apply